Terms of Service

1. Definitions

• “Account” means the billing unit you create to access the Service. An Account owns one or more Organizations and has a plan (free or pro), a credit balance, and Stripe subscription state.
• “Organization” (or “Org”) means a workspace within an Account that contains Projects, members, and organization-level settings. A personal Org is created automatically at signup.
• “Project” means a domain within an Org with its own conversation history, tools, modules, and access controls.
• “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
• “AI Models” means AI systems, including large language models, served by Avi through AWS Bedrock and used to process your inputs and generate responses or actions. Avi is the sole AI provider; bring-your-own-key is not supported.
• “Autonomous Action” means any action taken by the agent on your behalf without real-time human review, including executing terminal commands, writing or deleting files, sending emails, creating or modifying records in third-party systems, and running scheduled or recurring tasks.
• “Content” means all data you create or store within the Service, including conversation messages, tasks, notes, contacts, files, skills, and integration credentials.
• “Credits” means the prepaid balance used to pay for AI usage within the Service.
• “Custom Tool” means a Lambda function you author and deploy to Avi's infrastructure using the Avi CLI.
• “Device” means a registered machine running the Avi desktop application that bridges local tools (terminal, filesystem) to the cloud backend over a WebSocket connection.
• “Intellectual Property Rights” means all patent rights, copyrights, moral rights, trademarks, trade secrets, and other intellectual or proprietary rights recognized under applicable law.
• “Service Data” means all data generated in connection with your use of the Service, including Content, account metadata, billing records, event logs, and usage metrics.
• “Subscription” means your paid access to premium features of the Service on a recurring monthly basis.

2. Eligibility

2.1 Age Requirement. You must be at least thirteen (13) years old to use the Service. If you are under eighteen (18), you must have parental or guardian consent, and such parent or guardian agrees to be bound by these Terms.

2.2 Legal Capacity. By using the Service, you represent that: (a) you have the legal capacity to enter into these Terms; (b) all information you provide is accurate and complete; (c) your use does not violate any applicable law or third-party agreement; and (d) you will comply with these Terms.

2.3 Export Compliance. You agree not to export, re-export, or transfer the Service or related technology in violation of U.S. export laws, including to any embargoed country or denied person or entity listed on any U.S. government restricted-party list.

3. Account Registration and Security

3.1 Registration. To access the Service, you must create an Account by authenticating via Google OAuth. You agree to keep your information current and accurate.

3.2 Account Security. You are responsible for maintaining the security of your Account credentials and for all activities under your Account. Notify us immediately at support@avi.run if you suspect unauthorized access.

3.3 Account Sharing. Accounts are for individual users. If you need to collaborate with others, use the Organization and Project membership features. We may suspend Accounts where credential sharing is detected.

3.4 Organization Owner and Admin Responsibility. If you are an owner or admin of an Organization, you are responsible for: (a) all actions taken by members you invite under your Organization; (b) ensuring all members comply with these Terms; (c) promptly revoking access for members who should no longer have it; and (d) any charges incurred by members using Credits under your Account. We may hold you liable for violations committed by members acting under your Organization.

4. Service Description

4.1 Cloud-Hosted Architecture. Avi is a cloud-hosted service. Your Content — including conversation messages, tasks, notes, contacts, and files — is stored on our servers (AWS Aurora Serverless for structured data, Amazon S3 for files) so the agent can operate across sessions and devices, run scheduled tasks, and maintain context between conversations.

4.2 AI Processing. Your conversation messages are sent to AI models served via AWS Bedrock to generate agent responses. Per AWS's usage policies, API inputs processed through Bedrock are not used to train foundation models. Avi is the sole AI provider; you select from Avi's model catalog and pay via Credits.

4.3 Scheduled and Autonomous Tasks. Tasks you configure with a schedule are executed automatically by the agent using stored task instructions. Scheduled tasks are executed on a best-effort basis. We do not guarantee that tasks will execute at the precise time configured, will not be delayed or skipped during infrastructure maintenance or outages, or will complete successfully on every run. You are responsible for the instructions you provide and for all Autonomous Actions the agent takes as a result.

4.4 Desktop Application. The optional desktop application is a companion that registers your machine as a Device and provides local tools (terminal, filesystem) to cloud-mode projects over a secure WebSocket connection. The desktop application does not store your Content locally; all data resides in the cloud backend.

4.5 Third-Party Integrations. The Service supports integrations with third-party platforms (e.g., GitHub, HubSpot, Freshdesk, Google services). OAuth credentials you provide are stored encrypted and used by the agent on your behalf. Your use of those integrations is also subject to the respective third party's terms of service. We are not responsible for the availability, accuracy, or actions of third-party services.

4.6 Beta and Experimental Features. The Service is in beta. Features may be incomplete, unstable, changed, or discontinued at any time without notice. We make no representations regarding the stability, suitability, or continued availability of any feature.

4.7 No Service Level Agreement. We do not provide a Service Level Agreement (SLA) or uptime guarantee. The Service may be unavailable at any time without advance notice. No SLA applies unless separately agreed in a signed written enterprise agreement.

4.8 Modifications. We may modify, suspend, or discontinue the Service or any part of it at any time, with or without notice, at our sole discretion.

5. License Grant

Subject to your compliance with these Terms, we grant you a personal, non-sublicensable, non-exclusive, non-transferable, limited, revocable license to access and use the Service for your internal personal or business purposes in accordance with your Account type and any applicable usage limits. All rights not expressly granted are reserved.

6. Fees, Credits, and Billing

6.1 Credit-Based Usage. AI usage within the Service is paid for using Credits. Credits are deducted per AI request based on the model and token count. Your current credit balance is shown in your account settings.

6.2 Free Tier. New accounts receive $5.00 in signup Credits at no charge. These Credits do not currently expire while your account remains active, though we reserve the right to change this policy. They can be used without a paid subscription.

6.3 Pro Plan. The Pro plan is billed at $20.00 per month and includes $20.00 in monthly Credits. Monthly Credits are refreshed at the start of each billing period. Unused monthly Credits expire at the end of each billing period and do not roll over. Any separately purchased Credits (e.g., via auto-refill) are not currently subject to monthly expiration, though we reserve the right to change this policy. All Credits are forfeited upon account termination without refund.

6.4 Auto-Refill. You may optionally enable auto-refill, which automatically purchases additional Credits when your balance falls below a threshold you configure, subject to a monthly budget cap you set. Auto-refill can be enabled, adjusted, or disabled in your billing settings, subject to availability.

6.5 Pricing. Pricing is subject to change at any time. We will endeavor to provide advance notice of price increases, but are not obligated to do so. Continued use of the Service after a price change constitutes acceptance.

6.6 Billing. Subscriptions are billed on a recurring monthly basis via Stripe. You must provide valid payment information and authorize recurring charges. All fees are in U.S. dollars.

6.7 Taxes. All fees are exclusive of applicable taxes, levies, or duties. You are solely responsible for paying all such taxes imposed by any taxing authority in connection with your use of the Service.

6.8 Automatic Renewal. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. You may cancel via your account settings or the Stripe customer portal.

6.9 Credit Exhaustion. When your Credit balance reaches zero, we may restrict access to some or all features of the Service, at our discretion, until Credits are replenished. We are not liable for losses resulting from Credit exhaustion, including failed scheduled tasks or missed radar runs.

6.10 No Refunds. All payments are non-refundable, including unused Credits, partially consumed billing periods, and Credits forfeited upon account termination. We do not provide credits for downtime or feature changes.

6.11 Payment Disputes. Contact us at support@avi.run for billing issues before initiating a chargeback. Unauthorized chargebacks may result in immediate account suspension.

7. Acceptable Use

7.1 Compliance. You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws.

7.2 Prohibited Conduct. You may not:

• (a) Use the Service to violate any law, regulation, or third-party rights;
• (b) Transmit viruses, malware, or other harmful code;
• (c) Attempt to gain unauthorized access to our systems, other Accounts, or data;
• (d) Send spam, phishing, or unsolicited messages via agent-controlled tools;
• (e) Impersonate any person or entity;
• (f) Interfere with or impose unreasonable load on our infrastructure;
• (g) Reverse engineer, decompile, or disassemble the Service;
• (h) Resell, sublicense, or commercially exploit the Service without our written consent;
• (i) Use the Service to build a competing product or for competitive intelligence;
• (j) Use the Service in high-risk scenarios where AI errors could cause serious harm (e.g., medical diagnosis, legal advice, financial decisions) without appropriate human oversight;
• (k) Use scheduled tasks, autonomous features, or Custom Tools to perform actions at volumes or frequencies that constitute abuse, circumvent rate limits, or violate third-party service terms;
• (l) Create multiple accounts to circumvent usage limits, obtain additional free Credits, or evade a suspension or ban; or
• (m) Assist others in violating these Terms.

7.3 Monitoring. We may monitor use of the Service to detect violations and may investigate suspected breaches. We reserve the right to remove Content or terminate Accounts for violations, at our sole discretion.

8. Data and Privacy

8.1 Cloud Storage. Your Content is stored in our cloud infrastructure (AWS Aurora Serverless for structured data, Amazon S3 for files). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to store, process, and transmit your Content solely as necessary to provide the Service to you.

8.2 AI Processing. To generate agent responses, your conversation messages are sent to AI models served via AWS Bedrock. Per AWS's usage policies, API inputs are not used to train or improve foundation models. We do not send your Content to any other AI provider.

8.3 No AI Training on Your Data. We do not use your Content to train, fine-tune, or evaluate any AI models, whether our own or third-party.

8.4 Your Ownership. You retain ownership of your Content. We claim no intellectual property rights over the Content you create.

8.5 Third-Party Personal Data. If your Content includes personal data of third parties, you represent that you have a lawful basis to collect and process that data and to share it with us for service delivery purposes. You are solely responsible for complying with applicable data protection laws with respect to any third-party personal data you input into the Service.

8.6 Third-Party Integrations. When you enable integrations (e.g., GitHub, HubSpot, Freshdesk, Google services), the agent may read and write data from those services on your behalf. You are responsible for ensuring you have the right to authorize those operations and for complying with the applicable third party's terms of service.

8.7 Subprocessors. We use service providers (subprocessors) to operate the Service, including AWS, Vercel, Stripe, Resend, and Exa. We may add, remove, or replace subprocessors at any time. The current list is maintained in our Privacy Policy at avi.run/privacy.

8.8 Privacy Policy. Our Privacy Policy at avi.run/privacy governs our collection and use of personal information and is incorporated into these Terms.

9. Intellectual Property

9.1 Our IP. We and our licensors own all Intellectual Property Rights in the Service, including software, designs, trademarks, and aggregated service metadata.

9.2 Your IP. You retain ownership of your Content. By providing Content to the Service, you represent that you have all necessary rights to do so and that your Content does not infringe any third-party rights.

9.3 Feedback. If you provide suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us a perpetual, irrevocable, non-exclusive, royalty-free, fully transferable, worldwide license to use such Feedback for any purpose.

9.4 No Other Rights. No rights are granted except as expressly stated. You may not remove any proprietary notices from the Service.

10. AI Services and Autonomous Actions

10.1 AI Limitations. AI Models may produce inaccurate, incomplete, biased, or inappropriate outputs. We do not guarantee the accuracy, reliability, or suitability of any AI-generated content or actions.

10.2 User Responsibility for AI Outputs. You are solely responsible for reviewing and verifying AI outputs before relying on them. AI outputs do not constitute professional, legal, medical, financial, or other expert advice.

10.3 Autonomous Actions — Your Responsibility. The Service enables the agent to take Autonomous Actions on your behalf, including but not limited to: executing terminal commands on connected Devices; reading, writing, or deleting files; sending emails or messages; creating, modifying, or deleting records in connected third-party services (e.g., GitHub, HubSpot, Freshdesk); and running scheduled or recurring tasks without real-time human review. You are solely responsible for all Autonomous Actions taken under your Account, the instructions you configure, and the consequences of those actions, including unintended modifications, data loss, or charges incurred in third-party services.

10.4 No Liability for Autonomous Action Outcomes. We are not liable for any harm, loss, or damage resulting from Autonomous Actions, including: accidental deletion of files or data; unintended communications sent on your behalf; costs incurred in third-party services as a result of agent-executed operations; or actions triggered by scheduled tasks after you intended to cancel or modify them. It is your responsibility to review task configurations, disable tasks before making changes, and maintain appropriate backups of data that the agent may modify.

10.5 Irreversible Actions. Some Autonomous Actions cannot be undone (e.g., sent emails, deleted records, executed terminal commands). We strongly recommend granting the agent only the minimum permissions necessary and enabling granular per-tool access controls available within the Service.

11. Custom Tool Deployment

11.1 Overview. The Service allows you to author and deploy Custom Tools as Lambda functions to Avi's infrastructure using the Avi CLI. Custom Tools are executed by the agent on your behalf within your Organization.

11.2 Your Responsibility for Custom Tools. You are solely responsible for: (a) all code you deploy as a Custom Tool; (b) ensuring your Custom Tools comply with these Terms, all applicable laws, and the terms of any third-party services your tools interact with; (c) the security and correctness of your Custom Tool code; and (d) any actions your Custom Tools take when invoked by the agent.

11.3 Prohibited Custom Tool Content. You may not deploy Custom Tools that: (a) contain malware, ransomware, or code designed to damage systems; (b) exfiltrate data from users, the Service, or third-party services without authorization; (c) circumvent security controls or rate limits; (d) violate any law or third-party intellectual property rights; or (e) perform actions prohibited by Section 7.2.

11.4 Resource Limits. Custom Tools are subject to execution time limits, memory limits, and invocation rate limits as determined by our infrastructure and updated from time to time. Exceeding these limits may result in tool termination, temporary suspension of deployment access, or account termination for repeated abuse.

11.5 Our Rights. We reserve the right to inspect, disable, or permanently delete any Custom Tool at any time without notice if we determine, in our sole discretion, that it violates these Terms, poses a security risk, or places undue burden on our infrastructure.

11.6 No Liability for Custom Tools. We are not responsible for the behavior, output, or consequences of any Custom Tool you deploy. You agree to indemnify us for any claims arising from your Custom Tools as provided in Section 20.

12. International Users and Data Protection

12.1 U.S.-Based Processing. The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have data protection laws different from those in your country.

12.2 EU and UK Users — Lawful Basis. For users in the European Economic Area (EEA) or United Kingdom (UK), we process personal data on the following lawful bases under the General Data Protection Regulation (GDPR) and UK GDPR: (a) Contract performance — to create and manage your account, process payments, and deliver the Service; (b) Legitimate interests— for security, fraud prevention, and aggregated service analytics; and (c) Legal obligation — to comply with applicable laws.

12.3 EU and UK Users — Your Rights. Subject to applicable law, EEA and UK residents have the right to access, correct, delete, restrict, or port their personal data, and to object to certain processing. To exercise these rights, contact us at support@avi.run with “GDPR Request” in the subject line. We will respond within the timeframe required by applicable law. You may also lodge a complaint with your local supervisory authority.

12.4 International Transfers. When we transfer personal data from the EEA or UK to the United States, we rely on Standard Contractual Clauses (SCCs) or other applicable transfer mechanisms. Business customers who require a Data Processing Agreement (DPA) may request one at support@avi.run.

13. Security

13.1 Our Practices. We implement commercially reasonable security measures to protect the Service. However, we do not warrant that the Service is secure or that unauthorized access will never occur. In the event of a security incident, we will take appropriate steps and provide notifications as required by applicable law. We make no commitment beyond what applicable law requires.

13.2 Your Obligations. You agree to notify us promptly at support@avi.run if you become aware of any unauthorized access to your Account or any security vulnerability in the Service. Please do not publicly disclose security vulnerabilities before giving us a reasonable opportunity to investigate and respond.

13.3 Limitation. We are not responsible for security incidents originating from third-party services, Custom Tools, or Devices you operate.

14. Copyright and DMCA

14.1 Respect for Intellectual Property. We respect intellectual property rights and expect users to do the same. You may not upload, store, or direct the agent to process Content that infringes any third-party copyright, trademark, or other intellectual property right.

14.2 DMCA Takedown Notices. If you believe that Content accessible through the Service infringes your copyright, you may submit a written notice to our designated agent at support@avi.run with the subject line “DMCA Notice.” Your notice must include:

• (a) A physical or electronic signature of the copyright owner or authorized representative;
• (b) Identification of the copyrighted work claimed to have been infringed;
• (c) Identification of the material claimed to be infringing and sufficient information for us to locate it;
• (d) Your contact information (name, address, telephone, email);
• (e) A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and
• (f) A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.

14.3 Counter-Notices. If you believe Content was removed by mistake or misidentification, you may submit a counter-notice to support@avi.run including: your signature; identification of the removed material and its prior location; a statement under penalty of perjury that the removal was a mistake or misidentification; your name, address, and phone number; and consent to jurisdiction in your federal district. Upon receipt of a valid counter-notice, we may restore the material unless the original complainant files a court action within 10 business days.

14.4 Repeat Infringers. We will terminate the accounts of users determined to be repeat copyright infringers in appropriate circumstances.

15. Support

We provide customer support on a best-effort basis with no guaranteed response times or resolution obligations. Support is available via email at support@avi.run. We may change or discontinue support channels at any time.

16. Termination and Suspension

16.1 By You. You may terminate your Account at any time via settings. Termination does not entitle you to refunds for unused Credits or subscription time.

16.2 By Us. We may suspend or terminate your Account at any time, with or without cause and with or without notice, at our sole discretion. Grounds for suspension include breach of these Terms, non-payment, Credit exhaustion, inactivity, suspected fraud, security threats, or abuse of Autonomous Action or Custom Tool features.

16.3 Effects of Termination. Upon termination: (a) your license ends immediately; (b) all active scheduled tasks and Custom Tools are disabled; (c) we will permanently delete your Content per Section 19; (d) no refunds or Credit balances are returned; and (e) Sections 1, 8–23 survive termination.

17. Warranties and Disclaimers

17.1 No Warranties. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT SCHEDULED TASKS WILL EXECUTE ON TIME OR AT ALL; OR THAT AI OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR YOUR USE CASE. THE SERVICE IS IN BETA AND MAY HAVE BUGS, MISSING FEATURES, OR OTHER LIMITATIONS.

18. Limitation of Liability

18.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

18.2 WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES WITHOUT LIMITATION ANY DAMAGES ARISING FROM AUTONOMOUS ACTIONS TAKEN BY THE AGENT, CUSTOM TOOL EXECUTION, FAILED OR DELAYED SCHEDULED TASKS, OR ACTIONS TAKEN IN THIRD-PARTY SERVICES ON YOUR BEHALF.

18.3 These limitations apply regardless of legal theory and are an essential basis of the bargain between us.

19. Data Deletion and Retention

19.1 Deletion by You. You may delete individual Content items (conversations, tasks, notes, contacts, files) at any time within the Service. You may delete your Account at any time via settings.

19.2 Retention on Deletion. When you delete your Account, we will permanently delete your Content, including conversations, messages, tasks, notes, contacts, files, and integration credentials. We retain minimal records (email address, billing history) as required for tax, legal, or accounting compliance.

19.3 Backup Retention. Deleted Content may persist in encrypted database backups for a period determined at our discretion, after which it is permanently purged. This backup data is not accessible through the Service.

19.4 Inactive Accounts. We may delete Accounts inactive for an extended period, at our discretion, after attempting to provide email notice.

20. Indemnification

You agree to indemnify, defend, and hold harmless Serverless Inc., its Affiliates, officers, directors, employees, agents, and licensors from and against all claims, losses, damages, expenses, and costs (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms or applicable law; (c) your Content; (d) Autonomous Actions taken by the agent under your Account, including scheduled and automated tasks; (e) any Custom Tool you deploy, including its code, behavior, or effects on third parties; (f) actions taken by members of your Organization; or (g) your violation of third-party rights. We reserve the right, at our option and expense, to assume control of the defense of any claim subject to indemnification, in which case you agree to cooperate with our defense.

21. Dispute Resolution

21.1 Informal Resolution. Before initiating arbitration, you agree to contact us at support@avi.run and provide a written description of the dispute, the relief sought, and your contact information. We may attempt to resolve the dispute informally within a reasonable period. Either party may proceed to arbitration if the dispute is not resolved.

21.2 Binding Arbitration. Any dispute arising from these Terms or the Service that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in Delaware. The arbitrator's decision is final and enforceable in court.

21.3 Class Action Waiver. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS.

21.4 Jury Waiver. YOU WAIVE THE RIGHT TO A JURY TRIAL.

21.5 Limitations Period. Claims must be brought within one (1) year after accrual.

21.6 Exceptions. We may seek injunctive or equitable relief in court for Intellectual Property Rights violations or to prevent irreparable harm without posting bond or exhausting the informal resolution process.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Any non-arbitrable disputes shall be brought exclusively in state or federal courts in Delaware. You consent to personal jurisdiction and venue therein.

23. Miscellaneous

23.1 Entire Agreement. These Terms, our Privacy Policy, and any referenced documents constitute the entire agreement, superseding prior agreements.

23.2 Severability. If any provision is invalid, the remainder remains enforceable.

23.3 Waiver. No waiver is effective unless in writing. Our failure to enforce any right is not a waiver of that right.

23.4 Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in connection with a merger or acquisition.

23.5 Force Majeure. Neither party is liable for delays caused by events beyond their reasonable control, including acts of God, war, terrorism, pandemics, natural disasters, or internet or infrastructure outages.

23.6 Changes to Terms. We may modify these Terms at any time by posting an updated version. Changes are effective upon posting. We may, but are not obligated to, provide advance notice of changes. Continued use of the Service constitutes acceptance of the updated Terms.

23.7 Electronic Communications. You consent to electronic notices, which satisfy any legal writing requirement.

23.8 Survival. Sections 1 and 8–23 survive termination.

24. Contact Us

For questions about these Terms or the Service:

Serverless Inc.
522 San Anselmo Ave
San Anselmo, CA 94960
support@avi.run

By using the Service, you acknowledge that you have read and agree to these Terms.